FAQ

When does the train run?

The train runs only on select excursion dates. Please see our 2022 Tour Schedule for specific information.

Where does the train Depart From?

Each excursion operates on a different route. Departure locations vary by excursion. Please see our 2022 Tour Schedule for specific departure location information, including street addresses.

What Time should I arrive at the boarding location?

Passengers are expected to arrive at least 15 minutes prior to departure. This ensures we can safely board all passengers before our scheduled departure.

How Much Do tickets Cost?

Prices vary by excursion and class of service. Please see our 2022 Tour Schedule for specific excursion pricing.

How Can I Buy Tickets?

Tickets can be purchased online or by calling the Lebanon Mason Monroe Railroad ticket office at (513) 933-8022. LM&M Railroad staff are able to sell ORE tickets over the phone, but may not have answers to specific policy questions. Please refer to our terms and conditions listed on our Home Page.

Can I buy tickets the day of departure?

No. Tickets must be purchased online in advance.

What forms of payment do you accept?

We can accept the four major credit cards, Visa, MasterCard, Discover, and American Express. Sorry, we cannot accept personal checks or cash.

Why Do My tickets reference The LM&M Railroad?

The Lebanon Mason Monroe Railroad (LM&M) is providing ticketing for our excursions. This arrangement allows us to offer our passengers a high quality ticketing service for a reasonable service fee. It allows passengers to order tickets over the phone by calling (513) 933-8022.

What is your Refund policy?

Ohio Rail Experience passengers are subject to all LM&M Railroad agreements and policies. Please note: The LM&M Railroad strictly enforces a no refund policy. The Ohio Rail Experience reserves the right to change equipment or cancel an event/train ride at any time for any reason it deems necessary. In the event of a cancellation passengers will receive a full refund. In the event of an equipment change, passengers will be upgraded at no additional charge. If a passenger is downgraded due to an equipment change, a difference in the ticket price will be refunded.  

WhAt Classes of Service are offered?

Please visit our Trip Information page for descriptions of classes of service on pictures of our coaches.

Are these trips family friendly?

Absolutely. However, many trips are all day excursions and are not ideal for young children. Families with children under the age of 5 may want to consider a ride on the LM&M Railroad in Lebanon, OH.

Is food service available?

Yes. Food and drinks are available for purchase in our open air tavern car. Alcoholic beverages will be available on select excursions.  

Can I bring personal food or BEVERAGES?

Yes. However, passengers are prohibited from consuming alcohol that was not purchased onboard.

Are there restrooms onboard?

Yes.

Is the train heated?

Yes. 

Is the train Air Conditioned?

Our deluxe coaches are equipped with air conditioning. Other coaches are quipped with open windows as advertised. 

Do Trains run in inclement weather?

All trains run rain or shine. Cancellations due to weather will only be made by the Ohio Rail Experience in extreme circumstances.

Is the train handicap ACCESSIBLE?

No. Due to the historic nature of the railroad equipment, Ohio Rail Experience trains are not handicapped accessible. Historic and antiquated rail passenger equipment, like that used on this excursion, are exempt from ADA regulations under U.S. Code: Title 42: Section 12184. The passenger cars and boarding facilities used on these excursions were constructed before disability accessibility laws were adopted. Platforms, boarding areas, stairs, step-boxes, seating, and especially doorways, passageways, aisles, and onboard restrooms may not accommodate all passengers. We will make all reasonable efforts to accommodate differently abled passengers who desire to ride the train. Motorized wheelchairs and/or scooters cannot be accommodated onboard any of our trains at any time.

What are my RESPONSIBILITIES as a passenger?

Our excursions are operated by highly skilled professionals and your safety is our highest priority. The Ohio Rail Experience requires passengers to exercise sound judgment when on railroad property and obey all crew member instructions.

The Ohio Rail Experience (ORE) and its operating partners are not responsible for uneven footing on property owned by third party organizations or created by situations beyond our control. Please watch your footing while loading and unloading from the train. Passengers will have to ascend/descend up to ten (10) steps in order to ride a typical ORE excursion train. ORE will provide step boxes and trained employees to assist will boarding/deboarding. However, passengers assume all liability and risk associated with boarding/deboarding the train. Do not purchase tickets to ride an ORE excursion if you are unable to safely climb up to ten (10) stairs or walk extended distances up to five hundred (500) ft.

The Ohio Rail Experience is not a common carrier railroad. Passengers are expected to read and understand our full policies, terms, and conditions.

Can the train run late?

Yes. All Ohio Rail Experience trains are low priority movements on a busy regional freight railroad. Schedules are developed in good faith with our operating partners. However, due to circumstances beyond or within our control, trains can run late. Passengers will not receive refunds for late trains.

What happens if I miss a Return Train?

Some Ohio Rail Experience excursions include a layover at a destination point. ORE is not responsible for passengers missing trains, including on any return trip. If a passenger misses a return train, they are responsible for securing their own alternate form of transportation. Passengers will not receive refunds for missing trains.